Refund & Return Policy
Refund & Return Policy
Effective Date: July 9, 2026
At Pets and Nature Paths, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase or order confirmation.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods.
- Customized or personalized products.
- Gift cards.
- Items marked as Final Sale.
- Products damaged due to misuse or improper handling.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged upon arrival, or if you received the wrong product. Please contact us within 7 days of delivery.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately with your order number and clear photos of the item so we can resolve the issue promptly.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly by us.
Shipping charges paid on the original order are non-refundable unless required by law.
How to Start a Return
To request a return or refund, please contact us using the information below before sending any items back.
Contact Us
Pets and Nature Paths2711B Landers Ave
Nashville, TN 37211
United States
Phone: +1 (615) 364-6411
Email: contact@petsandnaturepaths.com